The digitisation of administrative services is literally only half the story without electronic file management and case processing. It forms the foundation of digitisation and enables the implementation of administrative business processes without media discontinuity.
However, it would not be appropriate to reduce electronic record keeping to the keeping of records. Implemented with modern enterprise content management systems, it forms the backbone of information and knowledge management as well as cooperation within an organisation. In combination with a powerful BPM engine, it can be used to supplement specialised procedures or even for the holistic implementation of IT systems.
With the product expertise of the market-leading systems for e-file and case management, LCSI supports customers in the planning, implementation and subsequent operation of document management and case processing systems.
Where to start is decided by the customer perspective.
Improving the possibilities for electronic collaboration has become one of the most important tasks in the introduction of electronic record keeping.
As in hardly any other area of corporate IT, the processes of procurement and especially invoice processing are subject to constant rationalisation and automation.
The state of Lower Saxony summarises measures for the implementation of digitisation across all administrative levels in the “Digitisation Master Plan”.
In addition to the implementation of online services, the introduction of electronic file management and case processing always represents a core digitisation project of the public administration.