The development and expansion of online services in the public administration, which has been ongoing for two decades, is entering its next stage. Spurred on by the requirements of the “Onlinezugangsgesetz” (OZG, online access act), public authority services at all administrative levels are currently being implemented as online services in Germany. Since the law was taken as an opportunity to carry out long overdue tasks in the consolidation and standardisation of applications, implementing the law will take several more years.
In particular, the implementation of this law and the provision of services is a demanding goal due to the strategic objective of the possible subsequent use of OZG developments. For almost all government services, economic feasibility studies must be carried out, which in turn require a technically sound implementation concept.
With its technological expertise and industry knowledge, LCSI supports the administration in the provision of online services. Conceptual services such as carrying out strategic economic feasibility studies and holistic architecture management are just as much a part of the service spectrum as the introduction of systems and implementation of services in administration portals.
Where to start is decided by the customer perspective.
Improving the possibilities for electronic collaboration has become one of the most important tasks in the introduction of electronic record keeping.
As in hardly any other area of corporate IT, the processes of procurement and especially invoice processing are subject to constant rationalisation and automation.
The state of Lower Saxony summarises measures for the implementation of digitisation across all administrative levels in the “Digitisation Master Plan”.
In addition to the implementation of online services, the introduction of electronic file management and case processing always represents a core digitisation project of the public administration.